We know that more doesn’t necessarily equal better. Many times in life, quality trumps quantity. A few bites of fine dark chocolate that you can savor, for example, are worlds better than a big bar of the lesser quality stuff, which is likely to give you a stomachache.
When Billy Reilly, MS, PT, and Paul LaRosa, MS, PT, started Empire Physical Therapy and Athletic Rehabilitation in New York City, they knew how they wanted to design the practice. They wanted to put the patient first. In this post, we discuss how it has worked and what it means to us.
We believe true and lasting healing is not a one-size-fits-all process. Every patient we treat and develop a relationship with has a different situation. They might be healing from:
Because each person is unique, we commit to seeing you — and treating you — as an individual from the get-go. Your hopes for the future of your mobility are just as important as the clinical information we learn as we evaluate you.
By partnering with you, earning your trust, and digging deeper, we can give superior, customized care.
One element that’s critical to providing high-quality, patient-focused care is how many patients a physical therapy practice serves.
When a practice takes on too many patients, it causes problems for both patients and practitioners. Patients experience longer waits, may not know who their provider will be from one visit to the next, and are more likely to have a shorter visit with their PT.
From the physical therapist’s perspective, there’s no question that taking on too many patients is overwhelming and doesn’t match the mission we had in mind when we founded the practice.
We want to be the place you come to heal, and in order to do that — in your body’s own time — it’s imperative that our office environment and it’s entire vibe is unhurried and focused on your comfort.
Because we keep our patient numbers low, you benefit in many ways. For example, we:
Patients receiving care at a low volume practice are more likely to have a positive outcome since their caregivers’ energies aren’t spread too thin.
The hands-on aspect of physical therapy is at the core of our practice, and by keeping our patient pool manageable and growing mindfully, we’re not at risk of losing sight of our mission: to get you moving comfortably again and enjoying a high quality of life.
Whether you come to us seeking care for an ACL injury or back pain, or you’re recuperating from a hip replacement, we partner with you to ease your pain and increase your mobility. We’ve structured our practice to give you the proper time, space, and energy necessary for your healing journey to be successful.
Call our office in Midtown East, Manhattan, to schedule an appointment with us, or book one online. We offer early morning and after-work appointments for your convenience. We also continue to observe all COVID-19 safety protocols as we serve our patients.